How It Works


H2OCOACH products are made from the highest quality materials and machinery.  Not withstanding, things happen on occasion where a product does meet our standards of quality and you should not bare the brunt of it.  We want you to be well pleased with your H2OCOACH product and we're here to protect your purchase.
The H2OCOACH 1 Year Replacement Warranty covers all bottles and accessories from manufacturing defects in materials and workmanship for the period of 1 year.
At our discretion, we will replace any manufacturing defect with our products at no charge.  Please see important ****limitations and exclusions**** below. The 1 Year Replacement Warranty does not cover damage caused by normal wear and tear, accident (dropped / lost / stolen), combat damage, improper care or cleaning, non-standard usage or negligence.  Product(s) must be purchased from an authorized H2OCOACH dealer and must be returned to us for inspection and evaluation.


A manufacturing defect exists if the product departs from its intended design.  Defective materials or workmanship are covered by our 1 Year Replacement Guarantee for the period of 1 year from date of purchase.


While we choose the very best materials available to make our products as durable as possible, all materials degrade over time with use and exposure to the elements and a product’s lifetime is a function of how much use it gets and how well it is cared for and not by how old it is.  Our 1 year warranty will cover normal ***wear and tear*** use for the 1 year warranty period from date of purchase.


Wear and tear is damage that naturally and inevitably occurs as a result of normal use, i.e. screwing on/off lids.  Moving parts will wear out and fabrics will deteriorate and fade over time, just like paint on a vehicle.  While we choose the best materials available for the our products, all materials degrade over time with use and exposure to the elements.


 The H2OCOACH 1 Year Replacement Warranty program covers products that legitimately fail due to a manufacturing defect.  Use your judgment when assessing whether your H2OCOACH product is likely to be covered under our 1 Year Replacement Warranty.  We Do NOT cover products that no longer work due to wear and tear. Wear and tear is damage that naturally and inevitably occurs as a result of normal use.  Moving parts will wear out and materials will deteriorate and graphics will fade over time.  *The one year warranty is not offered to anyone who received bottle at a 90% or 100% discount.  While we choose the best materials available for the application, all materials degrade over time with use and exposure to the elements.  If after assessment H2OCOACH determines your particular H2OCOACH item has exceeded its 1 year warranty or falls under abnormal wear and tear / usage and deems the returned product ineligible for warranty replacement, we will contact you to discuss available options we may have for you.

To submit a warranty claim, please contact our Customer Care team here. 
We Love Our Customers  And They Love Their H20COACH!

We'd love to hear what you think of your H2OCOACH, and if you would take a moment to leave us a product review, it would be greatly appreciated. 

Amanda Madden
Love this water bottle . It’s very motivational and really does help. I’ve been using it for a few weeks now . The saying on the side is a nice little perk too! :)
Shameeda Altin
A MUST HAVE. I always need to drink more water and with my busy work/school schedule sometimes i don't realize I'm not drinking enough. This bottle holds you accountable...
Julie E.
"I never drink water... I mean never!! but I know it is the single most important thing for my health and weight loss. The design makes it easy to drink from.  Love it!
Leah Davis
I love it, its pink. What could be better.... right???
And the reminders are just too sweet. Thanks for this!!
Charlene H.
This is beautiful and easy to drink from. I am loving it and I have definitely increased my water intake using this. Mission accomplished!
Karen P.
This cup came as a recommendation from a blogger and I was thrilled to receive it.  Keeps me accountable with how much water I drink daily & works great! Sleek design.
Lina Wallace
love it!!!

Amy Bendall
Great and easy motivator to drink more water!

Analyn Fry
I love it!!😊

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